Frequently Asked Questions

Orders & Shipping

Q: How long will it take to receive my order?
A: Our items ship directly from our trusted suppliers, which allows us to ensure exceptional quality while maintaining fair prices. Depending on your location, delivery typically takes 7–14 business days. You’ll receive tracking information as soon as your order is shipped.

Q: Do you ship internationally?
A: Yes! We proudly ship worldwide. Shipping times may vary depending on your country. Additional customs or import duties may apply, which are the responsibility of the buyer.

Q: Can I change or cancel my order?
A: Changes or cancellations can only be processed within 24 hours of placing your order. Email us at
echoennoir@gmail.com as soon as possible, and we’ll assist you.

 

Jewelry Care

Q: Is your jewelry waterproof and tarnish-free?
A: Yes, our jewelry is crafted with 18k gold-plated stainless steel or premium materials, ensuring it’s waterproof, tarnish-resistant, and built to last.

Q: How do I care for my Écho en Noir jewelry?
A: To maintain its shine, we recommend drying your pieces with a soft cloth after exposure to water or chemicals. Avoid prolonged submersion in water to keep your jewelry looking radiant for years to come.

Q: Can I wear your jewelry in the shower or pool?
A: While our pieces are waterproof and durable, to prolong their brilliance, we suggest removing your jewelry before swimming in chlorinated pools or during extended exposure to water.

 

Materials & Sustainability

Q: What materials do you use?
A: We use high-quality 18k gold-plated stainless steel, natural stones, freshwater pearls, and shells. Each material is ethically sourced from artisans worldwide to ensure the highest craftsmanship and sustainability.

Q: Do you use real gemstones?
A: Yes, we incorporate a blend of natural stones, pearls, and high-quality cubic zirconia gemstones for brilliance and affordability.

Q: Are your materials sustainable?
A: Absolutely. We work with trusted suppliers and artisans who prioritize ethical sourcing and environmentally responsible practices.

 

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn items in their original packaging. To initiate a return, email us at
echoennoir@gmail.com with your order number and reason for the return.

Q: What if my jewelry arrives damaged?
A: If your jewelry arrives damaged, please contact us immediately with a photo of the item and your order details. We’ll send a replacement or provide a refund.

Q: Can I exchange an item?
A: Yes, exchanges are available within 30 days for unworn items. Email us at
echoennoir@gmail.com to start the process.

 

Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and select digital wallets for your convenience.

Q: Do you offer discounts?
A: Yes, enjoy 40% off your purchase when you create your own stack of three or more items. Sign up for our mailing list for exclusive offers and updates!

Q: Do you offer installment payments?
A: No, we currently do not offer payment installations, but we will be including this at a later time!

 

Contact Us

Q: How can I get in touch?
A: We’d love to hear from you! Email us at
echoennoir@gmail.com or use the contact form on our website—nous sommes là pour vous.

 

Still have questions? Reach out to us anytime at echoennoir@gmail.com!